Welcome to Prolinguahub! Prolinguahub is a trusted international translation company dedicated to providing high-quality language solutions for a wide range of needs. We specialize in professional, non-certified (informational) translations, including website and social media content, academic materials for students, and texts from emerging authors.

By using our services, you agree to these Terms and Conditions, which outline your rights, responsibilities, and the rules governing the use of our platform. Our global network of skilled linguists ensures that every translation meets professional standards, and we are committed to supporting you throughout the entire translation process.

Last updated: 20 May 2026

Please read these Terms and Conditions (the "Terms") carefully before accessing, using or obtaining any materials, information, products or services through the Website. As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these Terms to make sure that they contain all that you want and nothing that you are not happy with or do not accept. If you do not accept all of these Terms and any other additional terms, conditions, and policies that may be referenced here and/or available by hyperlink at the Website, then you may not use the Website or our Services.

By accessing, using our Website, Services or Content you agree to be bound by these Terms, our Privacy Notice, Cookie Notice and any other additional terms, conditions, and policies that may be referenced here and/or available by hyperlink at the Website (collectively the "Terms of Use"), which shall collectively constitute a binding contract between you (referred to as "you" or the "user") and PAXIRA LTD, registry code: 17192790, registered address: 51 Borough High Street, London, England, SE1 1NB (referred to as "we," "us," or the "Company").

The Terms of Use shall apply to all users of the Website, Services or Content, including without limitation users who are browsers, customers, suppliers of the company, representatives of other legal entities etc.

By accessing or using any section of our Website in any way or by completing the registration process for User Account, you represent and warrant that you have read, understood, and agree to be bound by Terms and Conditions and, in jurisdictions where consent is required for the Company to process your personal data, you consent to the collection, use, and storage of your personal data as outlined in our Privacy Policy and Cookie Policy (the "Acceptance").

1. Definitions

For the purposes of these Terms, the following terms shall have the meanings set out below:

• "Website" refers to our website, including all Content and Services made available through it.
• "Business Days" means any day other than Saturday, Sunday, or a public holiday when banks and governmental authorities in England are open for business.
• "User Account" means the personal account created by a user on our Website to access and use its features and resources.
• "Content" means any materials available on the Website, including text, images, animations, databases, graphics, logos, trademarks, icons, buttons, videos, sound recordings, and other media.
• "Intellectual Property" means any intellectual property rights, including copyrights, trademarks, patents, trade secrets, or other proprietary rights.
• "Cookies" refers to small text files stored on your device that help the Website remember your preferences, improve functionality, and provide a personalized user experience.

2. Modifications

We may update or amend these Terms and Conditions at any time by posting a revised version on the Website. Such changes do not affect rights or obligations that arose before the update. Your continued use of the Website after any changes constitutes acceptance of the Terms in effect at that time, so please review them periodically. If you disagree with any updates or become dissatisfied with the Website, your sole recourse is to stop using it.

The Company may also modify, suspend, or discontinue the Website, Services, or Content at any time without notice and is not liable for any resulting losses or damages.

3. Data Protection

We process personal data in accordance with applicable data protection laws, including the UK GDPR. For more information on how we collect and use personal data, please refer to our Privacy Policy available on our Website.

4. User Eligibility

To access and use our Website, you must be at least 18 years old and possess the legal capacity to enter into a binding contract. By using the Website or purchasing any of our Products or Services, you confirm that you meet these requirements and are fully able and competent to accept and comply with these Terms and Conditions. If you do not meet the minimum age requirement or lack the legal authority to enter into a contract, you are not permitted to use the Website or make any purchases.

Access to and use of our Website may be restricted or prohibited in certain jurisdictions due to legal or regulatory requirements. This includes countries or regions where offering our services would violate applicable laws, sanctions, or export controls. We may block access to the Website and Services in such restricted territories and update this list as necessary to remain compliant with all legal obligations.

By using our Website, you represent and warrant that you meet the eligibility requirements.

5. User Account

To access certain features of our Website, you may need to create a User Account. You are responsible for keeping your account information confidential and for all activity under your account, and you must notify us immediately of any unauthorized use.

Account registration requires accurate and complete personal information, such as your name, email, phone number, and password. Providing false or misleading information may result in account termination or restricted access.

We reserve the right to suspend or terminate your account, or limit access to the Website, without notice if we reasonably believe you have violated these Terms or engaged in unauthorized or fraudulent activity.

6. Payment and Delivery Policy

Product prices are clearly displayed on our Website in EUR and GBP and may change at our discretion. Any price changes will be communicated in advance where reasonably possible. All products are provided on an "as-is" basis without warranties regarding performance, results, or suitability. While we prioritize quality and reliability, outcomes may vary, and we assume no liability for errors, omissions, or results from using the platform or products/services.

Payment Methods

We accept credit and debit cards (VISA, Mastercard) and any other payment methods listed on the Website. You are responsible for providing accurate payment information and represent that you are authorized to use the chosen payment method.

Refunds and Cancellations

For digital products, you have a 14-day cancellation right under UK consumer law unless the content has already been downloaded. By purchasing and downloading digital products, you consent to immediate delivery and acknowledge that the right to cancel is lost once the download begins. This does not affect your rights if the product is faulty, not as described, or does not function as intended.

For customers outside the UK, additional local consumer protection laws may apply. To cancel, please contact us at [email protected]. Refunds will be processed without undue delay, usually within 14 days of acceptance of the cancellation, or up to 1 month depending on your payment provider. Reimbursements will be made via the same payment method unless otherwise agreed, and no fees will be charged for the refund.

Taxes and Fees

The prices for Products on our Website may be subject to applicable taxes, duties, or fees imposed by governmental authorities. You are solely responsible for any such taxes or fees associated with your use of the Website.

Third-Party Payment Processors

We may utilize third-party payment processors to handle payment transactions. These processors are PCI DSS compliant and operate under strict security standards. Their use is subject to the processors' own terms and conditions, and we are not responsible for any actions, errors, or omissions by such third parties.

Purchase and Delivery

Upon successful payment for Products, you will receive the result directly to your account almost instantly. The delivery timeframe may vary depending on the specific service or project requirements, and any deviations from this standard timeframe will be communicated to you in advance. We strive to ensure a timely and efficient delivery process to meet your expectations. If you encounter any issues or delays in receiving your translated materials, please do not hesitate to contact our customer support team for assistance.

7. Intellectual Property Rights

All intellectual property rights, including but not limited to copyrights, trademarks, and patents, related to the Website, its Services, design, source code, and any content contained within them (excluding user-generated content) are owned by or licensed to us. You may not reproduce, distribute, modify, or create derivative works from any part of the Website without our prior written consent.

The Company owns or holds licenses to all intellectual property rights associated with this website, its Services, design, source code, and any content contained within them. This includes but is not limited to text, images, animations, databases, graphics, logos, trademarks, icons, buttons, pictures, videos, sound recordings, and more. The Company undertakes to remove any content or materials on its Website that infringe upon the intellectual property rights of others.

9. Prohibited Conduct

Your access to and use of the Services are governed by these Terms and applicable laws. You may not:

• Use the Services if you are not legally competent to agree to these Terms.
• Copy, modify, reverse engineer, distribute, sell, or create derivative works from the Services or any content, unless expressly permitted.
• Use the Services for unauthorized commercial, political, or marketing purposes, including spamming.
• Interfere with, disrupt, or bypass security measures of the Services or Website.
• Impersonate others, access accounts without authorization, or misrepresent your affiliation.
• Upload or transmit harmful, illegal, offensive, or infringing content.
• Provide unlicensed advice or recommendations.
• Restrict or harm other users, the Services, or the Website.
• Violate applicable laws, regulations, or third-party rights.

We may suspend or remove your access at our discretion for violations of these Terms. Please note that if your usage is continually excessive, unfair, affects other users' enjoyment of our Services, or is not consistent with the usage we would typically expect on your current package, we reserve the right to suspend or terminate your ability to access the Services.

10. Privacy

We are committed to protecting your privacy and handling your personal information in accordance with our Privacy Policy. By using our Website, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.

11. Disclaimer of Warranties

The information, products, and services provided on the Website are offered on an "as is" and "as available" basis. The Company makes no warranties or representations of any kind, whether express or implied, regarding the operation of the Website or the information, content, materials, products, or services provided to you by the Company.

Your use of the Website is at your own risk. To the fullest extent permitted by law, the Company disclaims all warranties, both express and implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. The Company does not guarantee that the Website, its servers, or any emails sent from the Website are free of viruses or other harmful components.

The Company will not be liable for any delays, interruptions, or failures in providing its services due to factors beyond its reasonable control. The Company does not ensure the accuracy, completeness, or usefulness of any information on the Website and does not endorse any opinions, advice, or statements made.

12. Limitation of Liability

To the fullest extent permitted by applicable law, in no event will the Company, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any user for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Company has been advised as to the possibility of such damages or could have foreseen such damages.

The Company shall not be held liable to the user regarding the use of the Website, its Website, software, services, hyperlinks, or materials contained in or accessed through the Website. This includes, without limitation, any damages resulting from the user's reliance on any information obtained from the Company, as well as damages arising from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance. Such damages may occur irrespective of whether they result from acts of God, communication failures, theft, destruction, fraud, or unauthorized access to the Company's records, programs, platforms, or services.

13. Third Party Links

We may post links to third party websites on the Website that are not owned or operated by us. Please be aware that we are not responsible or liable for any content, advertising, products, or other materials on or available from third party websites or for any privacy or other practices of the third parties operating those websites.

14. Indemnification

You agree to indemnify, defend, and hold us harmless from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or in connection with your use of our Website or violation of these Terms.

15. Term and Termination

(a) Term. These Terms shall be effective as of the date of Acceptance (as defined above in the preamble) and remain in full force and effect while you use the Service, unless terminated earlier in accordance with the Terms.

(b) Termination by you. If you want to terminate the Terms, you may do so by closing your User Account and ceasing to use the Service.

(c) Termination by us. We reserve the right to terminate or suspend your User Account or access to any or all of the Services at any time and for any reason. Where required by law we will provide you with prior reasonable notice. It is within our sole discretion and determination to terminate your User Account for what we deem to be a violation or breach of Terms of Use or applicable laws.

(d) Effect of Termination. In the event that we terminate or suspend your Account, you will have no further access to your Account or any information or functionality associated with it. As stated above, you will not be entitled to any refunds for any Products acquired during your use of the Service. Termination of any feature of the Service includes removal of access to such feature. Termination of the Service includes deletion of your password and all related information, files, and Content associated with or inside your User Account (or any part thereof). To the fullest extent permitted by law, the Company will not have any liability whatsoever to you for any suspension or termination, including for deletion of your Content.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts located in England.

17. Out-of-court Dispute Resolution

Disputes arising from these Terms may be submitted to a UK-approved Alternative Dispute Resolution (ADR) scheme, and EU-based users may also use the EU Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr.

18. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Force Majeure

The Company shall not be liable for any event beyond that party's reasonable control, such as a war, pandemic, natural disaster, government order or regulation, explosion, fire, strike, act of God, or other force majeure event.

20. Complaints

If you have any complaints regarding our products or services, please contact us at [email protected] or PAXIRA LTD, registered address: 51 Borough High Street, London, England, SE1 1NB and we will review your complaint and respond in a timely and fair manner.

21. Entire Agreement

These Terms, along with our Privacy Policy, Cookie Policy, constitute the entire agreement between you and us regarding your use of our Website and supersede any prior agreements or understandings.

If you have any questions or concerns regarding these Terms, please contact us at [email protected].